How Can We Help?
Owned and operated by Haven Veranda LLC, our team is ready to help you design the perfect outdoor space.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your pizza oven, fire pit, or other items from our warehouse to your doorstep.
What is your return policy?
We want you to be completely satisfied with your purchase. If something is not the right fit for your outdoor space, please contact our team and we will walk you through the return process step by step.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis. Reach out to our support team with your order details and the product you are interested in, and we will do our best to make it happen.
How do I choose the right pizza oven or fire pit for my patio?
Consider your available space, preferred fuel type, and how you plan to use it for entertaining or relaxing. Our team is happy to provide personalized recommendations based on your outdoor layout and lifestyle.
Do your robot lawn mowers work on sloped yards?
Many of our robot lawn mower models are designed to handle various terrain types, including moderate slopes. Contact us with details about your yard and we can suggest the best option for your landscape.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team replies to every inquiry within 24 hours so your outdoor project stays on track.
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Curated Quality
Every pizza oven, fire pit, and mower is thoughtfully selected for craftsmanship and lasting performance.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
