Contact

How Can We Help?

Owned and operated by Haven Veranda LLC, our team is ready to help you design the perfect outdoor space.

We typically respond within 24 hours

Ways To Connect

Choose Your Preferred Channel

Email

hello@havenveranda.com

Within 24 hours

Phone

(972) 672-8805

Monday to Friday, 7 AM - 4 PM CST Sat 8am - 2pm CST

Live Chat

Use the chat icon in the lower corner of the screen to connect with us.

Usually under 5 minutes

Common Questions

Frequently Asked Questions

Clear Shipping & Returns

Most orders are processed within 1 to 3 business days. Transit times vary depending on the product, destination, manufacturer, and carrier. Large or oversized products may ship by freight and require additional transit time. See our Shipping Policy for complete details.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your pizza oven, fire pit, or other items from our warehouse to your doorstep.

What is your return policy?

Most new, unused products may be returned within 30 days of delivery, subject to certain conditions, exclusions, and fees. See our Return & Refund Policy for complete details. If you have questions about a specific product, contact our team and we'll be happy to help.

Can I exchange a product for a different model?

Exchanges are handled on a case-by-case basis. Reach out to our support team with your order details and the product you are interested in, and we will do our best to make it happen.

How do I choose the right product for my outdoor space?

Consider your available space, budget, installation requirements, preferred fuel type when applicable, and how you plan to use your outdoor area. Our team is happy to help you compare options and find the right fit. Drop us an email at hello@havenveranda.com and we'll be happy to help.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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